Privacy Policy

Who we are

This Privacy Policy sets out how we, LA PRO Ltd., obtain, store and use your personal information when you use or interact with our website, www.lapro.co.uk, or where we otherwise obtain or collect your personal information.

CONTENTS

• How we collect or obtain personal information about you
• How we process your personal data
• How long we store your personal information
• How we secure your personal information
• Consequences of not providing your personal information to us
• Changes to your personal information
• Disclosing your personal information
• Your rights in relation to your personal information

HOW WE COLLECT OR OBTAIN PERSONAL INFORMATION ABOUT YOU

We only collect personal information about you when it is voluntarily submitted to us, such as through your use of our website and its features, or when you contact us directly in person, by email, phone, in writing, or via social media.

ENQUIRY FORM ONLINE & IN-PERSON

We will collect personal information including, full name, country of residence, email address and contact number.

COURSE BOOKING ONLINE AND IN-PERSON

We will collect more detailed personal information to help assist us with your booking including, full name, email, gender, date of birth, telephone number, your full address, country of citizenship and country of nationality. For EU & International students we will also request a copy of your passport and visa if required. We will also need to hold the personal details of your next of kin, in case we ever need to contact them.

• This information will help us contact you in the future, and will assist us with your enquiry for a course, or will help us to process your course booking with us
• We will retain all personal information disclosed by you to us, we will not seek to append personal data from external sources
• We will never sell your data to third parties

The data we have collected from you will be used to:

• Improve the content and relevance of what we send to you
• Help improve the content we display on our website
• Answer any questions you may have submitted and retain this information to ensure a fast and effective service in the future
• Ensure we remain compliant under the terms of the GDPR

HOW WE PROCESS YOUR PERSONAL DATA

We will use the personal information that you provide to us to help you get the best possible experience from interacting with us as a company.

ENQUIRY FORM

• We will use the information that you provide to us to answer your enquiry in full, we will also track the conversation and your details via an Excel spreadsheet. This is to help us remember previous communication with you and provide you with the best experience.
• With your permission, we will add your full name and email address to our Email Service Provider ‘Mailchimp’. MailChimp is held within the US, and are fully compliant with the new GDPR regulations. We will occasionally email you through Mailchimp about special offers, graduate success stories, latest industry news, new course launches or job opportunities. This is usually communicated through our monthly newsletter. You can opt-out of receiving these emails at any point via the link at the bottom of all our emails.
• If you visit us on an open day or at any other time and fill out a form, these will be stored in a lockable cabinet, and the information will also be held within our enquiry tracker.
• If you used the enquiry form to contact us online, we will use Office 365 as our email service provider. Each email address at the school has its own personal password to gain access and Office 365 are fully compliant with the new GDPR regulations.

COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

COURSE BOOKINGS

• The information that you provide to us will be used to process your course booking, and we will need to contact you via post, email and sometimes telephone before the course starts. Your personal information will be used in Excel and Word in order for us to process your booking and create a personalised, course-specific enrolment letter, course welcome packs, invoices and to create registers for the course to monitor attendance levels.
• Depending on the course you booked with us, we will also need to use your personal data to register you with the Awarding Body of your chosen course. Our Awarding Body is Beauty Industry Approval. We will only use the data that they require to register you as a student, which will ensure you are registered for all exams and papers. They will also need this information to issue you with your certificate upon course completion.

WEBSITE COOKIES

We use cookies on our website to track user behaviour and habits through Google Analytics. Google Analytics has always been an anonymous tracking system, there is no “personal data” being collected.

DATA SECURITY

Due to the open nature of the internet, transmitting data to LA PRO Ltd. must only be done via approved data transmission channels. Please ensure there is a padlock in your web address bar, and that you are using a well know web browser such as Google Chrome, Firefox, Internet Explorer and so on. We will endeavour to ensure your data is transmitted to us using the best-known practice approaches. It’s important to note, any data you send to us is sent at your own risk.

Once your data is received, it will be stored within LA PRO Ltd’s secure data environment, where our web host, 1&1 Ionos has robust processes and procedures to keep it safe. Any card details processed via the website will be handled securely by Paypal & Stripe to view their data privacy policy click here & here.

HOW LONG WE STORE YOUR PERSONAL INFORMATION

We will store all of your personal information for 5 years, both digital and physical. Every year we have a data cleanse to remove old data which is not relevant anymore, digital data is deleted and any physical files that we hold on you will be shredded using a secure data shredding company. After this point, the Awarding Body you used to study your course with will hold lifetime data for any misplaced certificates, or any other queries that may arise in the future regarding your qualification.

HOW WE SECURE YOUR PERSONAL INFORMATION

As mentioned above, in order for us to run an efficient business and to provide you with the best possible service, we need to process your personal information in different ways for different purposes. Under the new GDPR guidelines, this information also needs to be secure, and we have taken a number of steps to ensure that all of the data that you provide to LA PRO LTD. is secure. We ensure the security of your data in the following ways:

• Any sort of digital document including invoice, enrolment letter, payment tracker, welcome pack, personal preferences, and consent documents are held within our own on-site server. Any files containing personal information are kept secure, and also password protected. Only data processors at the academy have access to this drive and these staff members have signed data protection policies which legally means your data cannot be shared unless we have your permission to do so.
• In addition to your digital file, it is also necessary for the academy to hold a paper file, which includes attendance, any written warnings, in school exams, test results and anything which is necessary for relation to you studying a course with us. This is kept within a code protected room within a lockable cabinet. Only certain staff members who have signed relevant GDPR paperwork have access to this information.
• Any personal data that’s held on our website cannot be accessed over the internet, only through the the backend of our website which is password protected and only academy administrators have this access.
• Any data that is transferred to a third party, is detailed within this document, and we have ensured that these companies are also abiding by the new GDPR relations. We have added links to the privacy policies of these third parties below for ease.
• Mailchimp
• Office 365
• Google
• Facebook
• Paypal
• Stripe

CONSEQUENCES OF NOT PROVIDING YOUR PERSONAL INFORMATION TO US

We need your personal information for the nature of our business, if you are not happy to provide this information to us, then we will not be able to answer any enquiries that you may have in terms of a course, or enrol you onto any of our courses.

CHANGES TO YOUR PERSONAL INFORMATION

If you would like to update your personal information with us, you can do this at any point by emailing us, or by writing to us. We will action this request 10 working days of receiving your request.

DISCLOSING YOUR PERSONAL INFORMATION

We will never disclose your personal information with any other third party than those detailed within this document. We will only pass on the personal information collected if we have a legal obligation to do so.

YOUR RIGHTS IN REGARDS TO YOUR PERSONAL INFORMATION

LA PRO Ltd is working hard to ensure your data is managed lawfully and that we comply with all GDPR regulations. Under the new data protection regulations you have the right to request the following:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure (or be forgotten)
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automatic decision making and profiling

To exercise your right to access or erasure, please do so in writing or via email. All requests will be responded to in a timely manner within 28 days or the original request.

If you have questions concerning the processing of your personal data please contact our admin office by –

Email: contact@lapro.co.uk

Telephone: 020 3952 9599

Postal Address:
LA PRO LTD,
34 London Road,
Enfield, London, EN2 6EF